Privacy Policy for SnagRight Effective Date: December 19, 2025 At SnagRight.net, we are committed to protecting your privacy and ensuring your personal data is handled securely and transparently. This policy explains how we collect, use, and safeguard your information when you visit www,snagright.net.
1. Information We Collect We collect information that you provide directly to us and data collected automatically:
- Personal Identifiers: Name, email address, phone number, and property address provided via contact or booking forms.
- Service Data: Details about your property (e.g., house type, developer) needed to perform a snagging survey.
- Technical Data: IP address, browser type, and usage patterns collected through cookies to improve site performance.
- Payment Information: If you book online, payment details are processed through secure third-party gateways; we do not store full card numbers on our servers.
2. How We Use Your Data We use your information strictly for the following purposes:
- To respond to inquiries and provide quotes.
- To fulfill contracts, including conducting snagging inspections and delivering reports.
- To manage bookings, process payments, and send service updates.
- To comply with legal obligations, such as tax and accounting requirements.
3. Data Sharing and Disclosure We do not sell your personal information. We only share data with:
- Service Providers: Trusted partners like web hosting services and payment processors who help us operate our business.
- Legal Authorities: When required by law to prevent fraud or comply with a court order.
4. Your Rights (UK/EU Residents)Under data protection laws (such as UK GDPR), you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to update inaccurate or incomplete information.
- Deletion: Request the removal of your data where it is no longer necessary for its original purpose.
- Objection: Object to processing based on our legitimate business interests.
To exercise these rights, please contact us at the details provided below.
5. Data Security and Retention
- Security: We use SSL/TLS encryption for all data transmitted via our website forms.
- Retention: We keep your data only as long as necessary to fulfill our service or meet legal requirements (typically 6 years for customer records).
6. Contact Us For any questions regarding this policy or your data, please contact:
SnagRight Administration
Email: fran@snagright.net
Website: www.snagright.net